Cette page est affichée en anglais. Le texte anglais fait foi tant que les traductions n’ont pas fait l’objet d’une relecture juridique.
Draft — pending legal review. Version 2.1 · Effective 20 October 2026 · Last updated 19 October 2026. This text is in force as published here; it is being reviewed by a lawyer and may be revised, and any revision that affects you will be announced as described below.
This page is written in English, and the English text is the authoritative version. It is shown in English whichever language you choose in the language switcher, with a short note at the top in your language, until translations of our policies have had legal review.
This policy explains what happens to a course, and to the people enrolled in it, when it stops being actively published: when it is archived, when it is deleted, and how long it is kept before it is gone for good. It is the rule behind the access promise in the Terms of Service and the archiving clauses of the Creator Agreement. It is also why we never promise “lifetime access”: a course that can one day be deleted cannot honestly be sold as lasting forever.
It applies to courses published by creators on our learning platform. Courses Neda publishes itself follow the same rules for learners: access continues while the course is available, and we give at least 30 days’ notice before removing one you are enrolled in. How long we keep personal data generally is set out in the Privacy Policy (section 11 below).
1. The states of a course
| Active | Archived | Deleted | |
|---|---|---|---|
| In the catalogue and search | Yes, if listed | No | No |
| New enrolments | Yes | No | No |
| Learners already enrolled | Full access | Keep access (section 3) | Access ends |
| Creator may change the course | Yes | No — it is frozen | No |
| Can be undone | — | Yes — the creator can reactivate it | No |
| Course content kept on our systems | Yes | Yes | Yes, hidden, until it is permanently erased (section 5) |
2. How a course becomes archived
- The creator archives it from their workspace. Nothing happens for 48 hours, and the creator can cancel at any time in that window, so that a mis-click never archives anything.
- The creator’s agreement or plan ends. When the Creator Agreement ends, the creator’s courses are archived. What happens if a creator’s plan is not renewed or paid will be set out in the Creator Agreement before course spaces go on sale.
- We archive it where the Creator Agreement or the Acceptable Use and Content Standards allow us to, and we tell the creator why.
An archived course leaves the catalogue and search, takes no new enrolments, and is not changed further. A creator who wants to change an archived course must reactivate it first. A creator can reactivate an archived course from their workspace; it returns to the catalogue straight away.
3. What archiving means for learners
If you are enrolled in a course when it is archived, you keep your access to it for as long as it is kept (section 5), on the same terms as before. Archiving is the way a course stops being offered; it is not a way of taking it away from the people who already joined. If you ever find that you cannot open a course you are enrolled in after it was archived, tell us and we will restore your access straight away.
4. Deleting a course from the workspace
A creator can also delete a course from their workspace, with the same 48-hour window in which to cancel. Two rules protect learners:
- A course that anyone has paid for cannot be deleted. The creator can archive it instead, and the learners who paid keep their access. This is checked again when the 48 hours are up, in case someone bought the course in the meantime.
- Where only free learners are enrolled, the workspace tells the creator how many before they confirm, and that deleting ends those learners’ access while archiving would not.
When a deletion takes effect, the course leaves the creator’s workspace and the catalogue, and anyone still enrolled loses access. The course content and the learners’ work in it are not erased at that moment: they are kept hidden, so that work is not lost by accident and a creator can still ask for a copy, until they are permanently erased under section 5.
5. How long courses are kept, and permanent erasure
Archived courses, and courses deleted from a workspace, are kept on our systems until they are permanently erased. Nothing is permanently erased automatically. How long courses are kept before permanent erasure will be published here. A creator can reactivate an archived course at any time before it is erased, and it becomes active again.
When a course is permanently erased, we erase the course content and the learners’ work in it, and any remaining access ends. Permanent erasure is carried out by us, not automatically, and only after the notices in section 6.
6. Notice before permanent erasure
Learners who still have access to a course are emailed at least 30 days before it is permanently erased. Where the creator has allowed downloads, the email says so, and you can download the materials during that time. You can also download any certificate you earned in the course.
Creators are emailed before their course is permanently erased, and may ask for a copy of it (section 7) at any time before then.
7. Course copies for creators
A creator may ask us for a copy of their course at any time while we still hold it — active, archived or deleted from the workspace. The copy contains the course content: pages, files, activities, quizzes and structure. It contains no learner data — no enrolments, submissions, grades or forum posts. Those are about the learners, and a creator’s right to see them exists only while teaching the course on the platform, as the Data Processing Terms explain. Write to info@neda-els.com.
Projects built in Neda Creator are separate from published courses. What happens to them when a creator’s access ends is set out in section 6 of the Creator Agreement.
8. What permanent erasure removes, and what it does not
Permanent erasure removes the course content, the learners’ work in it, and the enrolment records that tie learners to it. It does not remove:
- A record of certificates already issued. A certificate is a statement about a person, and it should stay verifiable after the course it refers to is gone. Before we erase a course, we keep a record of each certificate issued in it — the learner’s name, the course title, the date and the certificate’s reference — so that we can confirm it if the learner, or someone the learner shows it to, asks. That record is kept until the learner closes their account.
- Purchase records. These are kept for seven years after the end of the year of purchase, because Austrian tax law requires it (§ 132 BAO), as the Privacy Policy explains.
- Backups. Erased data leaves our backups as they cycle out, on the schedule in the Privacy Policy.
9. Earlier removal
We may remove a course sooner than this policy otherwise allows if the law requires us to, if a court or authority orders it, if the content infringes someone else’s rights, or if it breaches the Acceptable Use and Content Standards. Clearly illegal content is removed straight away. In every case, we tell enrolled learners and the creator why, unless the law forbids it, and the Refund and Withdrawal Policy applies to learners who paid. The creator can challenge the decision as section 12 of the Creator Agreement describes.
10. When a learner closes their account
A learner who closes their account loses access to all their courses, and their personal data is deleted as the Privacy Policy describes, except what the law requires us to keep. That does not affect the course itself or other learners.
11. How long we keep personal data
This policy is about courses. How long we keep personal data — accounts, learning records, purchase records, activity logs, messages, server logs and backups — is set out in one place, the retention table in the Privacy Policy, so that the two can never disagree. Where a course is kept under section 5, the learners’ work in it is kept for the same period, and no longer.
Questions about this policy: info@neda-els.com.
Version 2.1 (draft pending legal review) — effective 20 October 2026, last updated 19 October 2026. Earlier versions are available on request from info@neda-els.com.