Acceptable Use and Content Standards

Эта страница показана на английском языке. До юридической проверки переводов действует английский текст.

Neda eCampus is a place for professional learning. This page sets out what may not be published or posted here, the standards we expect courses to meet, and what we do when something breaks these rules. It applies to everyone: to creators in their courses, and to learners in forums, assignments, messages and profiles. It applies on every part of Neda eCampus, including the learning platforms and Neda Creator. It is part of our Terms of Service.

Most of it is common sense. It is written down so that decisions are made against a published rule, applied consistently, rather than case by case.

1. Not allowed, for anyone

• Illegal content. Anything that breaks EU law, or the law of an EU country that applies to it. Examples include incitement to violence or hatred, terrorist content, child sexual abuse material, threats, defamation, unlawful discrimination, and the sale or promotion of illegal products or services.
• Content you have no right to use. Other people’s courses, books, videos, images, music, software or trademarks, used without permission or a legal basis. The Copyright and takedown page explains how rights holders can tell us.
• Harassment and abuse of learners, creators or staff, in any channel on the platform. This includes bullying, intimidation, sexual harassment, and abuse based on any personal characteristic.
• Other people’s personal data, published without their consent or another legal basis. This includes in assignments and forum posts, and includes images, recordings and contact details.
• Impersonation and deception. Pretending to be another person or organisation, or misrepresenting your identity, qualifications or affiliation.
• Spam and unsolicited advertising, including in forums and messages.
• Attacks on the platform. Malware; attempts to break in or bypass access controls; overloading the service; scraping or harvesting data; automated access other than through features we provide for it. If you have found a security weakness, please report it as described on the Security page rather than testing it on live systems.
• Sharing access. Giving others your sign-in details, or passing on paid course content to people who have not bought it.
• Content that breaches sanctions law, and using the platform to make funds or services available to people or organisations under EU sanctions.

2. Children and younger learners

Neda eCampus has no minimum age, so younger learners may be in a course or a forum. Behave accordingly: never ask another learner for personal contact details, images or a private meeting, and never send sexual content to anyone through the platform. Creators must describe on the course page who a course is for, and say clearly when content is unsuitable for younger learners. Material that sexualises children is illegal and is removed and reported immediately. Courses about children, for example for teachers or carers, are welcome. They must not show identifiable children without the consent of a parent or guardian, and then only where it is genuinely needed for teaching.

3. Standards for courses

Neda sells every course on Neda eCampus, so what a course says to learners is also something we say. These standards apply to the course itself and to everything that describes it: the course page, its title and images, and any messages to learners.

3.1 Accurate and honest

• The course page describes the course accurately: its subject, content, level, length, language and what is included. If a course changes significantly, update the page.
• Accreditation and recognition. Do not claim that a course or certificate is accredited, recognised, approved, counts for professional development credits, or is equivalent to a degree, licence or qualification, unless that is true and you can show it on request. Name the body that grants the accreditation.
• Outcomes. No promises about job offers, exam results, income or earnings that you cannot substantiate.
• People. Instructors are real, and their credentials are stated truthfully.
• Content is factually accurate and reasonably up to date for its subject. Where something is opinion, contested or out of date, say so.

3.2 Fair selling

• Reviews and testimonials must be genuine. Do not write, commission, buy or edit fake reviews, ratings or testimonials, and do not ask others to. Do not present reviews as coming from people who took the course unless they did, or hide negative reviews to mislead.
• No fake enrolment numbers, invented scarcity or false deadlines (for example, “only three places left” when that is not true).
• Advertising must be recognisable. If a course promotes your own or someone else’s products or services, or contains paid placements or affiliate links, say so clearly where it appears.
• A course must exist to teach. A course that is really a sales funnel, or that exists to recruit people into a scheme, is not allowed. The eligibility policy has more on courses offered through enrolment codes.

3.3 Regulated and risky subjects

A course may teach about law, medicine, health, finance or tax. It may not present itself as individual legal, medical, financial or tax advice. Where following a course could put someone’s health or safety at risk, for example physical exercise or work with tools or substances, the course must give clear safety information.

3.4 Accessible to as many people as possible

• Every meaningful image has a text alternative. Purely decorative images are marked as decorative.
• Videos have accurate captions. Audio has a transcript.
• Text and documents are readable: real headings, enough colour contrast, and information that does not depend on colour alone. Downloadable documents are accessible, or an accessible version is offered.
• We ask creators to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA wherever their content allows.

Some of our authoring tools prompt for these things; where a tool does not, the standard still applies. We will help where we can. Platform accessibility is covered in the Accessibility Statement.

3.5 AI-generated and AI-assisted content

AI tools can help creators work faster: drafting text, suggesting quiz questions, generating images or narration. We welcome that, on one condition: AI assists you; it does not replace your judgement as the educator. In practice:

• You remain responsible for everything in your course, however it was produced. Review AI output before you publish it. Check facts, sources, examples and quiz answers, and look for bias.
• Tell learners where it matters. Say when a voice, presenter, avatar or video is synthetic, and when an image of a real-looking person, place or event was generated by AI. Where AI-generated or AI-altered images, audio or video could make people believe something is real when it is not (a “deepfake”), the law requires you to disclose it.
• No synthetic likenesses of real people without their consent. Do not create or use an AI copy of a real person’s face or voice unless that person has agreed.
• Respect rights and privacy. Do not use AI to copy someone else’s protected work. Never put learners’ personal data into an AI tool (the Data Processing Terms forbid it).

3.6 Other people in your course

Case studies, screenshots and recordings must not reveal personal data about real people unless they have agreed or the information is anonymised. Get consent before you record or show anyone. Third-party material, including openly licensed material, must be used under its licence terms, with attribution where the licence requires it.

4. Learners: forums, assignments and messages

• Be respectful, and keep discussion relevant to the course.
• Submit your own work. Do not present someone else’s work, or AI output you have not disclosed where a course asks you to, as your own.
• Do not share other learners’ submissions, messages or personal details outside the course.
• Do not record or republish live sessions or other participants without their consent.

5. How we find out

We do not monitor content in general. We act on notices, and on what we see in the ordinary course of running the platform. Anyone can send a notice: through the contact form or to info@neda-els.com. A useful notice says which course, page or post it is about (with a link if possible), which rule or law it breaks, and why. For content you believe is illegal or infringes your rights, the Copyright and takedown page lists what a complete notice contains.

People decide. We do not use automated tools to make content moderation decisions.

6. What we do

We choose the mildest step that solves the problem, taking into account how serious the breach is, whether it was intentional, whether it has happened before, and its effect on others.

Situation	Typical response
A minor or first breach that can be fixed, such as a missing caption or an inaccurate course description	We ask for a change, with a reasonable deadline
A breach that harms learners while it stays up, or a request that was not acted on	We hide or restrict the content until it is fixed
Content that breaks the rules and cannot be fixed	We remove it
Serious or repeated breaches in a course	We suspend the course, or stop the creator from publishing
Serious or repeated breaches by an account holder	We suspend or close the account
Clearly illegal content	We remove it first and explain afterwards, and report it where the law requires

A restriction can be temporary or permanent, and we tell you which. The Terms of Service explain what happens to paid courses when an account is closed, and the Creator Agreement adds notice periods and procedures for creators.

7. We tell you why

When we restrict your content or your account, we send you a statement of reasons no later than when the restriction takes effect. It says:

• what we did, to which content, and for how long;
• the facts we relied on, including whether we acted on a notice;
• which law the content breaks, or which rule on this page or in our terms, and why;
• how you can challenge the decision.

We do not send a statement where we have no way to contact you, or where the law or an authority’s order forbids it, for example because it would hinder a criminal investigation. If you sent us a notice, we tell you what we decided and how you can challenge that decision too.

8. Asking us to reconsider

If you disagree with a decision, whether you posted the content or reported it, reply to the statement or write to info@neda-els.com within six months, saying why. A person who was not involved in the original decision reviews it and answers within 14 days. If we were wrong, we reverse the decision and restore the content or account. Using this review is free. You can also go to court at any time, and consumers can use the routes on the Dispute resolution page.

9. Misuse of these procedures

If someone repeatedly sends notices or complaints that are clearly unfounded, we warn them, and may then stop processing their notices for a reasonable period. If an account repeatedly posts clearly illegal content, we warn the holder, and may then suspend the account for a reasonable period or close it.

10. Authorities

If we become aware of information suggesting a crime that threatens someone’s life or safety, we inform the police or other competent authority straight away. We act on lawful orders from courts and authorities, and we preserve the evidence when we report or act on an order.

Authorities, and users who want to contact us about these matters, can reach our single point of contact at info@neda-els.com. You can write to us in German or English.

11. Records

We keep a record of each notice and each moderation decision, with its reasons, for one year after the decision, unless we need it longer for a legal claim or because the law requires it. Our Privacy Policy explains how we handle the personal data in these records. If the law requires us to publish reports about our content moderation, we will publish them on this site.

Version 2.0 (draft pending legal review) — effective 20 October 2026, last updated 14 October 2026. Earlier versions are available on request from info@neda-els.com.