If you believe a course or other content on Neda eCampus uses your work without permission, or is otherwise unlawful, this page tells you how to notify us and what happens next. The procedure follows Articles 16 and 17 of the Digital Services Act and § 16 of the Austrian E-Commerce-Gesetz.
1. How to send a notice
Email info@neda-els.com with “Takedown” in the subject line, or use the contact form. For us to act, a notice needs:
- the exact location of the content — the course and the page or file within it, with a link where possible;
- an explanation of why you believe it is infringing or unlawful, and, for copyright, identification of the work you say is copied and your relationship to it;
- your name and email address — unless the content concerns child sexual abuse, where you may stay anonymous;
- a statement that you believe in good faith that the information in the notice is accurate and complete.
A notice that meets these points is treated as giving us actual knowledge of the content. One that does not, we will ask you to complete.
2. What we do with it
We acknowledge receipt within two working days. We then assess the notice and decide; for clear cases this takes days, for contested ones up to 14 days, and we tell you if it will be longer. We decide on the notice itself and what we can see — we do not use automated means to decide takedowns. If we remove or restrict the content, we tell you; if we do not, we tell you why.
3. What the creator is told
When we remove or restrict content, the creator receives a statement of reasons: what was removed, whether it was on the basis of law or of our policies, which provision, the facts relied on, and how to contest it. Where the notice came from you, we tell the creator that a notice was received and its substance; we give them your identity only where necessary for the creator to respond — typically in a copyright dispute, where the law expects the parties to deal with each other — or where the law requires it.
4. Counter-notice
A creator who believes a removal was wrong may contest it by replying to the statement of reasons within 14 days, saying why — for example, that they hold a licence, or that the use is permitted by law. A person not involved in the original decision reviews it and answers within 14 days. If the counter-notice is upheld, the content is restored and the notifier is told. Either side may take the matter to court regardless of our decision.
5. Repeat infringers and abusive notices
A creator whose content is removed for infringement three times in twelve months loses the ability to publish. Equally, a person who repeatedly sends notices that are manifestly unfounded will be warned and then have further notices from them deprioritised, as the DSA permits.
6. Our own content
If you want to reuse material that belongs to Neda — the site design, our own courses, our texts — ask at info@neda-els.com. For material belonging to a creator, the course page names them.
Version 1.0 — 22 August 2026.